Last Updated: 18-Nov-2024
At Organicajoy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read our return and refund policy below.
1. Returns
You can return most unopened and unused products within 24hours of delivery for a full refund.
To initiate a return, please contact our support team at info@organicajoy.com with your order details.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status.
Approved refunds will be processed within 5-7 business days back to your original payment method.
3. Non-Returnable Items
Perishable goods (e.g., fresh fruits, vegetables) cannot be returned unless damaged or spoiled upon arrival.
Gift cards and promotional items are non-refundable.
4. Exchanges
If you need to exchange an item, please contact us. We will assist you with the process.
For further assistance, reach out to us at info@organicajoy.com
