Return & Refund Policy

At Organicajoy, customer satisfaction is our priority. We take great care in packaging and delivering our products. However, if you experience any issues with your order, please review our Return & Refund Policy below.

Eligibility for Returns

Returns or replacements may be accepted only under the following circumstances:

  • Product received in damaged condition.
  • Wrong product delivered.
  • Product received in defective condition.
  • Missing items in the order.

To be eligible for a return or replacement, you must notify us within 48 hours of receiving the order.

Non-Returnable Items

Due to the nature of food, honey, herbal teas, and wellness products, we do not accept returns for:

  • Opened or used products.
  • Change of mind after purchase.
  • Taste or personal preference-related concerns.
  • Products damaged due to improper storage or handling after delivery.

Return Request Process

To initiate a return or replacement request:

  1. Contact our support team within 48 hours of delivery.
  2. Share your order number.
  3. Provide clear photographs of:
    • The product received.
    • The packaging.
    • Any visible damage or issue.

Our team will review the request and respond within 2–3 business days.

Replacement Policy

If your request is approved, we may offer:

  • Product replacement, or
  • Store credit, or
  • Refund (depending on the situation).

The final resolution will be determined after reviewing the claim.

Refund Policy

Refunds are applicable only for approved cases.

Once approved:

  • Refunds will be processed to the original payment method.
  • Processing time may take 5–10 business days depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another approved payment method.

Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch for a full refund.

After Shipment

Once an order has been shipped, it cannot be cancelled.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Report the issue within 48 hours.
  • Include photographs and order details.
  • Our team will investigate and provide a suitable resolution.

Refund Processing Time

Approved refunds are typically processed within:

  • 5–7 business days for UPI and wallets.
  • 7–10 business days for credit/debit cards and net banking.

Actual timelines may vary depending on your financial institution.

Contact Us

For return, replacement, or refund assistance, please contact:

Organicajoy

📞 Phone: +91 6239972355

📧 Email: info@organicajoy.com

Our support team will be happy to assist you and ensure a smooth resolution.

Thank you for choosing Organicajoy and trusting us for your natural wellness journey.